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AOG Service

Aircraft On Ground

Our dedicated Aircraft On Ground (AOG) team offers top quality logistics solutions. Available to respond to your requests 24 hours a day, 7 days a week, the AOG team can launch delivery of spare parts within 24 hours if stock is available worldwide, and is supported by the Airbus Helicopters AOG team.

Three main facilities to support H Care customers in Australia and New Zealand at Bankstown, Perth and Ardmore.

Australian AOG Escalation POC

Anna Tomchani

Customer Logistic Manager

  M (61) 428 713 424

New Zealand AOG Escalation POC

Bridgette Reid

Customer Logistic Manager

  After hours M: (64) 21 350 913

Field Service

Airbus in Australia Pacific has a wealth of technical experience to support all Airbus Helicopters machines in the region. With access to an international Airbus Helicopters network of more than 200 experts, help and advice is on hand wherever you are in the world, 24 hours a day, 7 days a week.

Our field technicians are ready to provide an on-site solution to your maintenance requirements and to offer a wide range of services including:

  • Troubleshooting / fine-tuning

  • Optional equipment installation

  • On-the-job training

  • Inspections and consulting

  • Maintenance

  • Our skilled technicians use the latest diagnostic technology and information, ensuring solutions offered meet your needs. Feedback after each mission and periodic refresher courses allow them to constantly improve their work.

    Field Service Advantages

    Airbus in Australia Pacific field services offer:

  • Reduced operating costs
  • Increased helicopter reliability and availability
  • Latest technological advances
  • Improved helicopter performances
  • Field Service Contact Details


    Airbus in Australia Pacific manages warranty claims on Airbus helicopters in the region. The warranty application process for aircraft, parts and details can be found in Terms Of Trade, located on our website.

    When making a warranty application, complete the Warranty Application Form and fill in the relevant details. The completed form can be emailed to your Airbus in Australia Pacific POC.

    Note A copy of the completed Warranty Application must also accompany the part(s) being returned.

    Terms of Trade